shipping

Customer Services


Shipping

Delivering Satisfaction

Our handpicked shipping partners specialize in delivering directly to your home, business or building. Enjoy free Standard Shipping with your order, or upgrade to our Premier Delivery.

When will it Arrive?

In-stock items typically ship from our warehouse in 3-5 business days.
For custom or back-ordered products, we estimate 60 business day.

  • In-stock: Items typically arrive in 10 business days, depending on your location.
  • Back Order: Any item that is not in stock will include a date of availability and will ship within 7-10 days of that date.
  • Custom: Made-to-order products require 8-10 weeks to produce, plus shipping time.

Delivery Options

Enjoy free Standard Shipping with your order, or upgrade to our Premier Delivery Service.

StandardPremier
CostFree$190
LocationFront door or lobbyRoom of Choice
AssemblyNoneIncluded
Debris RemovalNoneIncluded

Delivery Basic

All orders require a telephone number for delivery scheduling.

  • All deliveries require a signature.
  • All orders require a telephone number for delivery scheduling.
  • To change your delivery address, contact our Customer Service team within 48 hours to avoid a re-routing fee.
  • At present, we do not ship to AK, HI, PO Boxes, APO/FPO addresses, or Puerto Rico.
  • For Premier delivery, all packaging will be taken out of the home upon request and may be moved to any room, garage, or side yard.
  • Delivery companies are not able to make modifications to a customer’s home such as mounting an item to a wall or removing doors if they are too narrow for furniture to pass through.

Shipping Exceptions

We are not able to ship internationally. We are able to ship to a local freight forwarding company of your choice. In these situations we only accept payment via wire transfer. All deliveries require signature.


Delivery companies are not able to make modifications to a customers home, this includes hanging mirrors and mounting furniture. All packaging will be discarded upon request of customer.

Customer may opt to have packaging moved to any room, garage, or side yard. If you wish to change the delivery address, please contact our Customer Service Team before the item is shipped to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you then there may be a re-routing Fee.